Get Support
How to get help with Kuuumba, and fixes for the most common issues.
Get help
Book a callA member of our team will walk you through setup or dig into a problem live.
Watch the demoMany "how do I…" questions are answered in the product walkthrough.
For specific topics: licensing@kuumba.dev for commercial licensing, support@kuumba.dev for a DPA, a HIPAA BAA, or EU hosting, self-host@kuumba.dev for FedRAMP and self-hosted deployments, security@kuumba.dev for vulnerability reports and vendor security reviews (see Security), and teo@kuumba.dev if you want to contribute but aren't sure where to start.
Common issues
Someone referenced a doc or task I can't open
You don't have access yet. Ask them to @mention it in a channel you're both in (that shares it with every member automatically), or to share it with you directly from the item's Share menu. See Permissions.
An email I'm expecting isn't in my inbox
Check the Noise tab. Kuuumba filters lower-priority senders out of Signal. If a sender is misclassified, right-click any of their threads to move them between Signal and Noise; the change sticks for future emails. See Signal vs Noise.
I @mentioned someone in a doc and they weren't notified
That's by design: mentions in a document's body don't notify or share. Mention them in a comment, or share the doc with them explicitly. The reasoning is covered in Mentions.
I don't see a feature the docs describe (Companies, splits, …)
Two usual causes: some features roll out gradually, so your account may not have them yet, and some features are desktop-only, like splits and keyboard shortcuts. See Apps & platforms.
A call wasn't supposed to be shared with my team
Calls are shared to team memory by default. During a call, uncheck the toggle in the bottom left to keep it personal. The call still goes to your own memory, just not the team's. See Calls.
My agent says it can't access something
Agents inherit your permissions. If you can't open it, neither can they. Get access to the item first (see the first question above), then ask again. See Mentions in Agents.
When reporting a bug, include your platform (web or iOS), the block type involved (email, doc, channel, …), and a link to the affected item if you have one. It cuts down the back-and-forth.